Return and Exchange Policies
If for any reason you're not happy with your purchase, please tell us immediately. Send an email to Info@galpal.net and we will get right back to you. Gal Pal strives to please!
We will always do our best to make you happy. Please note that each brand we carry, has a different policy we follow.
If the product is faulty or broken, we will refund your money or send you a new item – your choice.
If you purchased the wrong size of any Crown Linen Design Apparel pieces or we sent the wrong item, we'll swap it over no questions asked.
Please note that only regular priced items may be refunded, unfortunately sale items cannot be refunded at any time on any item in the store.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Duties and International shipping costs are also nonrefundable.
Please note that we are unable to replace or refund any of the graphic good items for the wrong sizes. We will refund if the printing is off for some reason.
To start the process for an exchange or refund, please send us an email with the following information:
- Your name
- Order number
- The issue (faulty product, wrong size)
- What you'd like (exchange or refund)
If you have any questions, please don't hesitate to email us.
We are not able to offer returns or exchanges for any of the The Graphic Goods unless the items are misprinted. If this is the case, please take a picture of the item and send us a copy of the item with the order number. Please send to email@example.com.
If you have purchased an Violet's Are Blue Skincare Item see below:
The Violet's Are Blue Skincare policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us firstname.lastname@example.org within 14 days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 211 West 106th 16E New York New York US 10025.
Violets Are Blue Items Purchased as Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping for Violets Are Blue Skincare:
To return your product, you should mail your product to: 211 West 106th 16E New York New York US 10025
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.